Terms and Conditions

This website is managed by Sarah The Label. Throughout the site, the terms “we,” “us,” “our,” and “entrepreneur” refer to Sarah The Label. Sarah The Label offers this website, including all information, tools, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms, conditions, and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including but not limited to users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store are also subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes on our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and services to you.

Acceptance of Terms

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including but not limited to copyright laws) when using the Service.
You must not transmit any worms, viruses, or destructive code.
A breach or violation of any of these Terms will result in an immediate termination of your Services.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted and involve:
(a) transmissions over various networks; and
(b) changes to conform and adapt to the technical requirements of connecting networks or devices.
Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, use of the Service, access to the Service, or any contact on the website through which the service is provided, without express written permission from us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Article 1 - Definitions

In these Terms, the following definitions apply:

Cooling-off period: The period during which the consumer can exercise their right of withdrawal.
Consumer: A natural person who is not acting in the exercise of a profession or business and enters into a distance contract with the entrepreneur.
Day: Calendar day.
Ongoing performance contract: A distance contract regarding a series of products and/or services, with the delivery and/or purchase obligation spread over time.
Durable data carrier: Any medium that allows the consumer or entrepreneur to store information directed to them personally, in a way that enables future consultation and unaltered reproduction of the stored information.
Right of withdrawal: The option for the consumer to cancel the distance contract within the cooling-off period.
Entrepreneur: The natural or legal person who offers products and/or services to consumers from a distance.
Distance contract: An agreement concluded within the framework of an organized system for distance sales of products and/or services, where exclusive use is made of one or more means of distance communication up to and including the conclusion of the agreement.
Means of distance communication: Tools that can be used to conclude an agreement without the simultaneous presence of the entrepreneur and the consumer.
General Terms and Conditions: The present General Terms and Conditions of the entrepreneur.

Article 2 - Identity of the Entrepreneur

Sarah The Label (part of STL Capital Group)
Email address: info@sarahthelabel.com
Chamber of Commerce Number: 93862210
VAT Number: NL866552820B01
Address: Herengracht 449A, 1017 BR Amsterdam (not a visitor or return address; returns to this address will not be reimbursed).

Article 3 - Applicability

These General Terms and Conditions apply to every offer made by the entrepreneur and every distance contract and order concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these General Terms and Conditions will be made available to the consumer. If this is not reasonably possible, the entrepreneur will indicate before the distance contract is concluded how the General Terms and Conditions can be viewed and that they will be provided free of charge upon request.

Article 4 - The Offer

If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.
The offer is non-binding. The entrepreneur reserves the right to modify and adjust the offer.

The offer includes a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow the consumer to properly assess the offer. If the entrepreneur uses images, these will be a truthful representation of the products and/or services offered. Apparent errors or mistakes in the offer do not bind the entrepreneur.

All images, specifications, and data in the offer are indicative and cannot be grounds for compensation or dissolution of the agreement.

Images of products are a true representation of the products offered. However, the entrepreneur cannot guarantee that the colors displayed will exactly match the actual colors of the products.

Each offer includes such information that it is clear to the consumer what their rights and obligations are if they accept the offer. This includes, in particular:

The price, excluding customs clearance fees and import VAT. These additional costs will be borne by the customer. Customs or courier services will handle these fees.
Any applicable shipping costs.
The manner in which the agreement will be concluded and the necessary steps for this.
Whether or not the right of withdrawal is applicable.
The method of payment, delivery, and execution of the agreement.
The period for accepting the offer or the period within which the entrepreneur guarantees the price.
The rate for distance communication if the cost of using the communication technology is calculated on a basis other than the regular base rate for the communication method used.
Whether the agreement will be archived after conclusion, and, if so, how it can be accessed by the consumer.
The way in which the consumer, prior to concluding the agreement, can check the information they have provided and, if desired, correct it.
Any other languages in which the agreement can be concluded besides English or Dutch.
The codes of conduct the entrepreneur is subject to and the way the consumer can consult these codes electronically.
The minimum duration of the distance contract in the case of a continuing performance contract.
Optional: Available sizes, colors, types of materials.

Article 5 - The Agreement

The agreement is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and fulfills the conditions set therein.

If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically. As long as this acceptance has not been confirmed by the entrepreneur, the consumer may dissolve the agreement.

If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.

The entrepreneur may, within the limits of the law, investigate whether the consumer can meet their payment obligations, as well as all facts and factors that are important for responsibly entering into the distance contract. If the entrepreneur has good grounds not to enter into the agreement based on this investigation, they are entitled to refuse an order or request or to attach special conditions to the execution.

The entrepreneur will include the following information, in writing or in such a way that the consumer can store it on a durable data carrier, with the product or service:

The address of the entrepreneur’s place of business where the consumer can lodge complaints.
The conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement about the exclusion of the right of withdrawal.
Information on guarantees and existing post-purchase services.
The details included in Article 4, paragraph 3 of these Terms, unless the entrepreneur has already provided this information to the consumer before the execution of the agreement.
The requirements for terminating the agreement if the agreement has a duration of more than one year or is indefinite.

For a continuing performance contract, the provisions in the previous paragraph apply only to the first delivery.

Each agreement is entered into under the suspensive condition of sufficient availability of the relevant products.

Article 6 - Right of Withdrawal

When purchasing products, the consumer has the right to dissolve the agreement without stating reasons within 14 days. This cooling-off period starts on the day the product is received by the consumer or a representative designated by the consumer in advance and notified to the entrepreneur.

During the cooling-off period, the consumer will handle the product and its packaging with care. They will only unpack or use the product to the extent necessary to assess whether they wish to keep it. If they exercise their right of withdrawal, they will return the product, with all delivered accessories and, if reasonably possible, in the original condition and packaging, to the entrepreneur, in accordance with the entrepreneur’s reasonable and clear instructions.

To exercise the right of withdrawal, the consumer must notify the entrepreneur within the cooling-off period via a written message or email. After notification, the consumer must return the product within 14 days. The consumer must provide proof that the returned items were sent in time, for example through a proof of shipment.

If the consumer does not notify the entrepreneur of their intent to withdraw within the specified period or fails to return the product, the purchase is final.

Article 7 - Costs in Case of Withdrawal

If the consumer exercises their right of withdrawal, the return shipping costs will be borne by the consumer.

If the consumer has made a payment, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after the withdrawal, provided the product has been received by the entrepreneur or conclusive evidence of its return has been supplied.

Article 8 - Exclusion of the Right of Withdrawal

The entrepreneur may exclude the consumer’s right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal is only valid if the entrepreneur clearly stated this in the offer or at least before the conclusion of the agreement.

Exclusion of the right of withdrawal is only possible for:

Products made to the consumer’s specifications.
Products that are clearly personal in nature.
Products that cannot be returned due to their nature.
Products that spoil or age quickly.
Products with fluctuating prices that the entrepreneur cannot influence.
Single issues of newspapers or magazines.
Sealed audio or video recordings or software if the seal has been broken.
Hygiene products where the seal has been broken.

Exclusion is also possible for services that:

Concern accommodation, transportation, restaurant services, or leisure activities on a specific date or during a specific period.
Have started with the consumer’s explicit consent before the cooling-off period expired.
Involve betting and lotteries.

Article 9 - Pricing

We reserve the right to modify prices for our products and/or services during the validity period specified in the offer, including changes due to variations in VAT rates.

Products or services subject to fluctuations in the financial market, which are beyond the entrepreneur’s control, may be offered with variable prices. These fluctuations and the fact that listed prices are indicative will be mentioned in the offer.

Price increases within three months of the agreement’s conclusion are only allowed if they result from statutory regulations or provisions.

Price increases beyond three months after the agreement’s conclusion are only permitted if:

They result from statutory regulations or provisions; or
The consumer has the right to terminate the agreement as of the date the price increase takes effect.

Delivery is deemed to occur in the country where transportation begins, as specified in Article 5, paragraph 1 of the Dutch VAT Act 1968. If delivery takes place outside the EU, import VAT and customs clearance fees will be charged to the consumer by the courier or postal service. Consequently, no VAT will be charged by the entrepreneur.

All prices are subject to typographical and printing errors. We accept no liability for the consequences of such errors. In the event of typographical or printing errors, the entrepreneur is not obligated to deliver the product at the incorrect price.

Article 10 - Conformity and Warranty

The entrepreneur ensures that the products and/or services comply with the agreement, the specifications stated in the offer, reasonable requirements of soundness and usability, and any statutory provisions or government regulations in effect on the date the agreement is concluded. If agreed, the entrepreneur also guarantees that the product is suitable for purposes other than normal use.

A guarantee provided by the entrepreneur, manufacturer, or importer does not affect the legal rights and claims the consumer can assert against the entrepreneur based on the agreement.

Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 14 days of delivery. Products must be returned in their original packaging and in new condition.

The warranty period offered by the entrepreneur is equivalent to the manufacturer’s warranty period. The entrepreneur is not responsible for the ultimate suitability of the products for individual consumer applications or any advice regarding the use or application of the products.

The warranty does not apply in the following cases:

The consumer has repaired and/or modified the delivered products or had them repaired or modified by third parties.
The delivered products have been exposed to abnormal conditions, handled negligently, or used contrary to the entrepreneur’s instructions and/or the instructions on the packaging.
The defect is entirely or partially the result of regulations imposed by the government regarding the nature or quality of the materials used.

Article 11 - Personal Information

The submission of your personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, please refer to the relevant section on our website.

Article 12 - Errors, Inaccuracies, and Omissions

Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping costs, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the Service or on a related website is inaccurate at any time without prior notice (including after you have submitted your order).

We are not obligated to update, amend, or clarify information in the Service or on any related website, including pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Article 13 - Changes to the Terms of Service

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.