FAQ (Frequently Asked Questions)
I would like to get in touch with Sarah The Label. What is the best way to do this?
You can reach out to us with all your questions or comments by emailing info@sarahthelabel.com. We are happy to assist you with any inquiries about our jewelry, your order, shipping and returns, or any other questions you may have. You can expect a response from our team within 24 hours. Our representatives are available Monday through Friday.
What are the shipping costs?
Shipping costs are calculated for each order at checkout.
- Free shipping on all orders worldwide.
Exchanges and Returns
I’m not satisfied with my order. Can I return it?
Yes, you can return any order within 30 days. To do so, please email our customer service team, providing the reason for the return. If an item is defective, include a photo for reference.
I want to return an item. What should I do?
If you’re not satisfied with your order, you can exchange or return it within 30 days of receipt. Items must be in their original condition, complete with labels and tags, and show no signs of use.
All returns must include a Track & Trace code. The sender is always responsible for the shipment. Once we have received the returned items in good condition, we will ensure the purchase amount is refunded to your account within 14 days.
Track & Trace
Where can I find my Track & Trace code?
On the 'Track Your Order' page, you can enter your email address and order number to track your package. If this doesn’t work, our customer service team is here to help.
My Track & Trace code doesn’t display any information. What should I do?
Track & Trace information becomes available as soon as your package reaches the courier. Please allow for possible delays.
Still have questions?
Our customer service team is available 7 days a week to assist with any inquiries. Contact our friendly staff via email: